A quality manager has been hired for a new facility that is not yet operational. In preparing the quality function for the facility, which of the following steps should the manager take last?
A.
Determine the number of quality staff required for the facility
B.
Develop and classify a list of quality characteristics that need to be measured in the facility
C.
Develop a quality mission statement for the facility
D.
Help senior management create a vision statement for the facility
Most strategic planning experts advise creating a vision statement first. The vision defines the ultimate, aspirational destination, while the mission describes the current purpose and the road map for how to get there.
The Vision guides the Mission
The recommended order is to first define the "why" and the "what" for the future, and then define the "how" and the "what" for the present.
Answer C doesn't seem logically correct. Quality characteristics should feed into the quality mission to ensure they will be met. If the mission is defined first, then the characteristics and activities may not align with the mission.
I believe this would be the right order: D, C, B, A.
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