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Exam 58 All Questions

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Exam 58 topic 1 question 6 discussion

Actual exam question from PEOPLECERT's 58
Question #: 6
Topic #: 1
[All 58 Questions]

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  • A. Continual service improvement
  • B. Change management
  • C. Service level management
  • D. Availability management
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Suggested Answer: C 🗳️
by Tolusal at Aug. 26, 2025, 7:47 p.m.

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martial777_4442
3 months ago
Selected Answer: B
Service level management
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Tolusal
3 months ago
Selected Answer: C
Service Level Management (SLM) is the ITIL process responsible for: Discussing reports with customers Reviewing service performance against agreed Service Level Agreements (SLAs) Ensuring that services are delivered to agreed quality standards SLM acts as the primary interface between the service provider and the customer for all service-level-related matters.
upvoted 1 times
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C (25%)
B (20%)
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