An integrated account plan shows that the customer and Cisco have a clear, agreed plan to use and expand the solution — this is a proactive sign that adoption is being driven and is therefore a leading indicator.
Renewal and product sales are lagging outcomes.
Product quality is a characteristic of the solution, not an adoption indicator in the health score.
D. Product quality is a leading indicator of adoption in the healthscore. If the product is of high quality and meets the customer's needs, it is more likely to be adopted and used effectively. The healthscore is a metric used by Customer Success teams to track the health and success of their customers.
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