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Exam C1000-172 topic 1 question 53 discussion

Actual exam question from IBM's C1000-172
Question #: 53
Topic #: 1
[All C1000-172 Questions]

A company is using Watson Assistant to improve customer support. The client has integrated the virtual agent technology to handle common inquiries and provide quick assistance.
How can Watson Assistant benefit the company in terms of customer support?

  • A. Reduce costs per contact
  • B. Remove the requirement for all human agents
  • C. Provide live agents who can speak multiple languages
  • D. Check insurance claim details for non-native English speakers
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Suggested Answer: A 🗳️
by Malex68 at Oct. 22, 2025, 6:09 a.m.

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Malex68
1 month ago
Selected Answer: A
IBM Watson Assistant helps companies improve customer support by: Automating responses to frequently asked questions, Handling common or repetitive inquiries, and Allowing human agents to focus on more complex issues. This leads to reduced operational costs and faster response times — directly lowering the cost per customer contact.
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