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Exam Certified Agentforce Specialist topic 1 question 90 discussion

Actual exam question from Salesforce's Certified Agentforce Specialist
Question #: 90
Topic #: 1
[All Certified Agentforce Specialist Questions]

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

  • A. Einstein Grounding
  • B. Einstein Service Replies
  • C. Einstein Reply Recommendations
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Suggested Answer: C 🗳️
by s_r_ at Nov. 21, 2025, 2:52 p.m.

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s_r_
6 days, 3 hours ago
Selected Answer: B
Einstein Service Replies is the Salesforce feature that provides generative AI replies or draft emails during customer chats.
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C (25%)
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