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Exam ITILFND V4 All Questions

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Exam ITILFND V4 topic 1 question 273 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 273
Topic #: 1
[All ITILFND V4 Questions]

A user contacts the service desk to ask how they can create a report.
Which practice is MOST LIKELY to contribute to resolving this issue?

  • A. Incident management
  • B. Service level management
  • C. Service request management
  • D. Change enablement
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Suggested Answer: C 🗳️
by scypio at Oct. 22, 2023, 5:51 p.m.

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meeko86
4 months, 2 weeks ago
Selected Answer: C
The question mentioned user want to “create a report" it does not automatically means unplanned disruption occurred. I would choose answer C.
upvoted 1 times
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scypio
1 year, 1 month ago
Selected Answer: C
C) Service request management
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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