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Exam GCX-GCD topic 1 question 6 discussion

Actual exam question from Genesys's GCX-GCD
Question #: 6
Topic #: 1
[All GCX-GCD Questions]

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Languages
  • B. Medians
  • C. Skills
  • D. Index Ratings
  • E. Knowledge levels
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Suggested Answer: A 🗳️
by eschber1 at May 15, 2025, 6:22 p.m.

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smsidki
2 months ago
Selected Answer: A
Languages are prioritized over skills. For example, when an agent speaks the language requested by the customer, Genesys Cloud selects that agent rather than an agent who is more skilled but cannot speak that language.
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Nico_1919
4 months, 2 weeks ago
Selected Answer: A
Based on Genesys information
upvoted 1 times
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eschber1
6 months, 2 weeks ago
Selected Answer: C
Shouldn't it be A & C? "Choose two"
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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