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Exam NCA v6.10 All Questions

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Exam NCA v6.10 topic 1 question 18 discussion

Actual exam question from Nutanix's NCA v6.10
Question #: 18
Topic #: 1
[All NCA v6.10 Questions]

What priority case can be opened to guarantee a 8-hour response for a customer with Production Support?

  • A. P1
  • B. P2
  • C. P3
  • D. P4
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Suggested Answer: B 🗳️
by lounard at May 16, 2025, 2:31 p.m.

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Ducky17
3 weeks, 1 day ago
Selected Answer: C
For Production Support; P1 = 1 hour P2 = 4 hours P3 = 8 hours P4= within the next 2 business days
upvoted 1 times
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43eb284
3 months, 1 week ago
Selected Answer: B
Nutanix Support response times depend on both the support level (Production vs. Mission Critical) and the priority (P1–P4) of the case. For Production Support: P1 (Critical) → 1-hour response P2 (High) → 8-hour response P3 (Medium) → Next business day response P4 (Low) → Best effort
upvoted 1 times
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tch
3 months, 3 weeks ago
Selected Answer: C
https://www.nutanix.com/support-services/product-support/product-support-programs
upvoted 2 times
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markwilby
6 months ago
Selected Answer: C
Mission Critical Support Production Support Priority 1 30 minutes 1 hour Priority 2 2 hours 4 hours Priority 3 4 hours 8 hours Priority 4 Within the next two business days
upvoted 2 times
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