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Exam 58 All Questions

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Exam 58 topic 1 question 4 discussion

Actual exam question from PEOPLECERT's 58
Question #: 4
Topic #: 1
[All 58 Questions]

When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

  • A. 2 only
  • B. 1 only
  • C. Neither of the above
  • D. Both of the above
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Suggested Answer: D 🗳️
by Tolusal at Aug. 26, 2025, 7:41 p.m.

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Tolusal
3 months ago
Selected Answer: D
In ITIL, a Known Error Record can be raised: At any time it would be useful to do so ✅ This allows proactive documentation of known issues to aid in quicker resolution of future incidents. After a workaround has been found ✅ This is a common trigger, as the problem has been analyzed and a temporary solution is available. Creating a Known Error Record helps improve efficiency in incident resolution and supports knowledge sharing across teams.
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